FAQ

We move quickly—especially on made-to-order pieces—so changes or cancellations are not always guaranteed. If you need to update your order, email customercare@noontheory.com as soon as possible. If production has not started, we’ll do our best to catch it in time.

Email us immediately at customercare@noontheory.com. If your order has not shipped yet, we may be able to update it. Once it is in transit, we are unable to reroute packages.

Most in-stock items ship out in 3–5 business days. Once your order ships, you’ll receive tracking information by email.

Please note that processing times may increase during high-volume periods, especially from mid-November through mid-December.

Yes. International customers are responsible for any customs duties, taxes, or import fees required by their country. These charges are not included at checkout.

Start by checking with neighbors, your building office, or the carrier. If it is still missing, email customercare@noontheory.com and we’ll help however we can.

While we are not responsible for packages once they are in transit, we are happy to help troubleshoot next steps or assist with a carrier claim when possible.

We accept returns and exchanges within 30 days of delivery on eligible items. Returned items must be new, undamaged, unwashed, unused, and in original condition.

To start a return or exchange, email returns@noontheory.com with your order number and the item(s) you’d like to send back.

Yes. Returns for a refund incur a $10 restocking fee per item. Customers are also responsible for return shipping costs. Original shipping and delivery charges are non-refundable.

Final sale items are not eligible for return or exchange. These include:

• Orders shipped outside the contiguous U.S. (including Alaska, Hawaii, and military addresses)
• Gift cards
• Special event or promotional purchases marked final sale

Any final sale item will be clearly noted on the product page.

If your order arrives damaged, defective, or incorrect, email customercare@noontheory.com within 7 days of delivery and include your order number plus a photo of the issue.

Depending on availability, we’ll offer a replacement, store credit, or refund. We’ll also cover return shipping for damaged or defective items.

Many of them are. We do not believe in overproduction or warehouses full of excess inventory. A number of our pieces are printed or produced just for you, which helps reduce waste and keeps our collections more intentional.

You bet.

Noon Theory works to reduce environmental impact through responsible materials and mindful production. From recycled fibers to cleaner manufacturing practices, we’re continually exploring better ways to create products that respect the places and communities that inspire them.

• OEKO-TEX® Certified Textiles: Fabrics tested to meet strict standards for safety and responsible production.
• Sustainably Sourced Cotton: Selected for softness, strength, and everyday durability.
• Sourced with Intention: We partner with suppliers who value fair practices, craftsmanship, and long-term relationships.
• Made in Small Batches: Smaller runs reduce excess and keep collections thoughtful and evolving.

We’re not perfect—but we’re deliberate about doing better where it counts.

We do our best to display colors as accurately as possible, but slight variation can happen depending on screen settings, lighting, and the material itself.

You can find the most accurate care details for each item via the product page. If information is missing or you still have questions, please don't hesitate to reach out to us at customercare@noontheory.com

We'd love to help!

For general questions, email customercare@noontheory.com.

For returns and exchanges, email returns@noontheory.com.